RETURN POLICY
Any return requests must be submitted within 15-days of the date of purchase. If 30-days have lapsed, unfortunately, we cannot approve a return for any reason. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. For orders from our website contact our Customer Service Team to get a return approval authorization prior to returning any product. For direct orders made from one of our Sales Representatives contact the Sales Representative to get a return approval authorization prior to returning any product. Additional non-returnable items: Gift cards, Used Hardware, Worn Apparel, Sale, or discontinued items. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless instructed to do so by our Customer Service Team or our Sales Representative.
After receiving your return approval from our Customer Service Team, or our Sales Representative, you should mail your product to:
The Mello Store
P.O Box 1644
Lake City, Florida 32056
Orders that were shipped to you directly from the supplier or manufacturer must be returned in accordance with our Customer Service Team or our Sales Representative instructions. Suppliers and manufacturers do not typically provide return labels, so take care to address your package as instructed. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
REFUNDS
No refunds are given on products purchased on any website owned and operated by The Mello Store or any direct purchases from our Sales Representatives. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will ship you out your replacement items. We will also notify you the replacement items have been shipped.
SALE ITEMS
Only regular priced items may be replaced, unfortunately, sale items cannot be replaced.
EXCHANGES
We only replace items if they are non-conforming, defective or damaged. If you need an exchange within the 15-day period, contact our Customer Service Team for exchange instructions. No exchanges will be issued for products which have been opened, unless there is a Product Quality issue related to that product that can be verified.